1.Introduction
CHLOXIO respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how CHLOXIO collects, uses, stores, processes, and protects information when you use our platform, website, applications, and services.
By using CHLOXIO, you acknowledge that you have read and understood this Privacy Policy.
2.Information We Collect
We may collect the following categories of information:
Account Information
- Name
- Email address
- Profile information
- Login credentials
- Account settings
Uploaded Content
- Video files
- Media files
- Metadata
- Collections
- Search history
- Download history
Usage Information
- Searches performed
- Pages visited
- Feature usage
- Device information
- Browser information
- Session activity
Billing Information
- Subscription status
- Plan information
- Payment transaction references
CHLOXIO does not store full payment card details.
Payments are processed by authorised third-party payment providers.
3.How We Use Your Information
We use information to:
- Provide services
- Process uploaded content
- Generate search results
- Create metadata
- Generate previews
- Improve platform functionality
- Maintain security
- Prevent fraud
- Provide customer support
- Manage subscriptions
- Communicate important service updates
4.AI Processing
CHLOXIO uses artificial intelligence and machine learning systems to analyse uploaded content.
This processing may include:
- Scene detection
- Object recognition
- Action recognition
- Similarity analysis
- Search indexing
- Metadata generation
- Timeline analysis
- Collection recommendations
AI-generated results may not always be accurate.
Users remain responsible for reviewing outputs generated by the platform.
5.Third-Party Processors
CHLOXIO may utilise third-party service providers including:
- Cloud hosting providers
- Storage providers
- Authentication providers
- AI processing providers
- Payment providers
- Analytics providers
- Email service providers
These providers may process information on behalf of CHLOXIO for the purposes described in this policy.
6.Storage and Security
CHLOXIO implements reasonable administrative, technical, and organisational safeguards designed to protect information from:
- Unauthorised access
- Disclosure
- Alteration
- Destruction
However, no online service can guarantee absolute security.
Users acknowledge that information is transmitted and stored at their own risk.
7.Data Retention
CHLOXIO retains information only for as long as necessary to:
- Provide services
- Fulfil contractual obligations
- Resolve disputes
- Enforce agreements
- Comply with legal requirements
Deleted content may remain in backup systems for a limited period.
8.International Data Transfers
Your information may be processed and stored in countries outside Jersey.
By using CHLOXIO, you acknowledge and consent to such transfers where necessary to provide services.
CHLOXIO will take reasonable steps to ensure appropriate safeguards are applied.
9.Cookies and Tracking Technologies
CHLOXIO uses cookies and similar technologies to:
- Maintain login sessions
- Remember preferences
- Improve functionality
- Measure performance
- Enhance security
Further information is available in the Cookie Policy.
10.Your Rights
Subject to applicable law, you may have rights including:
- Access your information
- Correct inaccurate information
- Delete information
- Restrict processing
- Object to processing
- Export information
- Withdraw consent where applicable
Requests may be submitted through CHLOXIO account settings or support channels.
11.Account Deletion
Users may request deletion of their account.
Upon deletion:
- Account access will be removed
- Personal information may be deleted
- Uploaded content may be deleted
- Some information may be retained where legally required
12.Children's Privacy
CHLOXIO is not intended for individuals under 18 years of age.
We do not knowingly collect information from children.
If we become aware that information has been collected from a child, we may remove such information.
13.Marketing Communications
CHLOXIO may send:
- Account notices
- Security alerts
- Service announcements
- Billing notifications
Users may opt out of non-essential communications where applicable.
Certain operational communications cannot be disabled.
14.Changes to This Policy
CHLOXIO may update this Privacy Policy periodically.
Updated versions will be published on this page.
Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
15.Contact Information
Questions regarding this Privacy Policy may be directed to:
or through the contact methods provided on the CHLOXIO website.
16.Governing Law
This Privacy Policy shall be governed by the laws of Jersey, Channel Islands.
Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts of Jersey.